Type : Full Time
Location : Pune
Experience Required : 2 Year(s)
Industry : BPO/ITES
Preferred Skills : IT Helpdesk Routers Software Support Technical Support Troubleshooting
Job Description :
-Managing IT related requests/queries.
-Attending to IT Help Desk calls, within the SLA.
-Good hold on English language, both written and verbal.
-Accurately Identify, Resolve or Delegate issues reported by staff via Email/Phone/Chat.
-Knowledge on ServiceNow ticketing tool.
-Providing timely and accurate. Knowledge transfer, processing, delegation or resolution - on a consistent basis.
-Working on all open, team assigned requests at least once a day.
-Updating the hardware/software inventory and User configuration details.
-Coordinate with Offshore team on various operational support issues.
-Relays, collects and exchanges information daily with all GA staff and management.
-User Management Active Directory and Office 365
-Email and Mailbox management Users, Distribution List, License etc.
-Email routing management Queues monitoring, Anti-Spam, Antivirus, etc.
-Remote Access F5 SSL Portal
-Citrix Remote Applications
-Microsoft Office Applications - Outlook and Skype for Business
-SAP Basis related task
-Users management in SAP Environments
-Printer management