Type : Full Time
Location : Kolkata
Experience Required : 4 Year(s)
- Salary : 300,000 - 425,000 (P.A.)
Industry : Electricals / Switchgears
Preferred Skills : Client Relations Customer Service Customer Support
Job Description :
1. Execute the customer service strategy for all products across the service network
2.Ensure Key Service Deliveries like TAT,CSAT, CNPS, Productivity, Cost & Quality are met consistently
3.Monitor the performance of service centers with strong periodic review mechanism
4.Ensure data Accuracy / Sanctity in CRM
5.Ensure adequate quality manpower in field
6.Ensure no escalation from trade & end customers
7.Ensure planned visits to trade & resolve issues timely & maintain good market reputation
8.Keep Warranty consumption within norms with random audits
9.Ensure to achieve revenue targets service center wise
10.Ensure spare parts are managed effectively with no variance
11.Manage MSL & credit limits across all service centers
12.Ensure System & process are in place all across the network
13.Monitor successful implementation of quality systems and standards in the service departments.
14.Ensure all engineers are trained time to time with refresher & new hire trainings
15.Develop available pool of Engineers for better productivity & drive