Type : Full Time
Location : Hyderabad
Experience Required : 1 Year(s)
- Salary : 200,000 - 300,000 (P.A.)
Industry : BPO/ITES
Preferred Skills : BPO
Customer Service
Data Research
Inbound Operations
Research Analysis
Voice Process
Job Description :
Job Purpose:
To Answer queries/resolve problems of customers through Inbound calls and if required up sell/ cross sell.
Attend Inbound & Outbound calls, sometime respond through email and chat to customers.
Ability to up sell/cross sell.
Provide correct and quality information to customers on every call, promote good listening and English grammar skills.
Eligibility Criteria:
Good spoken English & Hindi mandatory
Good typing skills (Quality & Speed)
Good communication skills
Ability to handle telephonic conversations
Good Listening & Comprehension skills
Should be flexible to work in 24/7 shift