Type : Full Time
Location : Mysore
Experience Required : 1 Year(s)
Industry : IT-Software/Software Services
Preferred Skills : Assembling Computer Hardware Desktop Hardware Configuration Hardware Networking Lan Network Administration Network Configuration Network Monitoring Printer Support Server Administration Technical Support Troubleshooting VPN
Job Description :
Required candidates with diploma in computer hardware fundamentals.
- Give permanent Fix to the Desktop, Printer problems, basic LAN & server support issues Remote Call Closure within Norms
- Follow-up the Checklist(s)
- Load/reload standard build operating system & configurations, aware of Installation & troubleshooting of critical applications & their usage guidelines
- Root Cause Analysis for repeat calls
- Call logging & follow-up action with the principal Vendors for warranty related incidents keeping helpdesk informed
- Troubleshoot and resolve incidents (Hardware and Software) related to desktop and associated peripherals
- Troubleshoot Network connectivity (LAN) issues
- Knowledge of C/C++ is a plus Operating Systems (OS) installation / re-installation, upgrades and patches for desktops Software installations such as MS-Office, Acrobat Reader, mail client etc, installation of anti-virus on desktops and remove Virus
- Desktop Installation, Movement, Assign & Change Installation of anti-virus on desktops and remove Virus
- Configuration of Print devices (network and local) on desktops Desktop Configuration - Network, mail client, internet etc
- Co-ordinate with vendors for support
- The Desktop support Engineers shall provide assistance to the IT users
- The Engineers will be deployed full-time as per the project timings as required
- Responsible for providing IT assistance to include application support, hardware and software installation and troubleshooting
- Adhering to resolution time
- Troubleshoot problems with Laptop Hardware, Application, printer and OS
- Configuration of devices attached to laptops. Skills to provide Remote support on Phone or through tool
- Backup & Restoration
- Diagnosing the server problems like system ‘hang’, hard disk crash, etc
- Eager to learn new things and adapt them into work