Type : Full Time
Location : Pune
Experience Required : 3 Year(s)
Industry : BPO/ITES
Preferred Skills : Network Monitoring Printer Support Printer Troubleshooting Server Monitoring
Job Description :
-24X7 Remote Support to Global Client – 8 Hours Shift Operations Weekly Rotation Basis.
-Good English Communication Skills.
-Basic Troubleshooting knowledge Related to Outlook/MS Office/Windows OS/Patch
Management/Antivirus Virus/Printing related issues.
-Basic Network Trouble Shooting & Network Monitoring / Call Escalations.
-Office 365 Basics Like MS Office On Cloud / Skype for Business / One Drive / One Note.
-Knowledge on SLA – Service Level Agreements & Response V/s Resolution