Type : Full Time
Location : Gurgaon
Experience Required : 2 Year(s)
Industry : IT-Software/Software Services
Preferred Skills : Computer Hardware Hardware Configuration Hardware Networking Network Administration Network Security
Job Description :
1. Hardware & Software Management
a. Provides elevated support following ITIL practices for all system related issues. Provide critical VIP support - Engage with business leaders to ensure service quality & consistency.
b. Reviews the data tracking reports.
c. Manage multi-tiered service desk, application support, information security services to ensure 24X7X365 end user technical support.
d. Asset management & reconciliation, tracking IMAC, tracking build, deployment and deletion.
e. Hardware management for multiple vendor products. Manage relationship with contract service providers, support transformation projects and recommend service improvements through industry best practices
2. Endpoint Security: Investigation of system bugs or data errors with recommendations for correction and improvement.
3. Client Applications: Work with diverse client population and independently handle moderate to complex application issues. Proactively and creatively develop solutions for problems of moderate complexity utilizing various tracking/ reporting tools and policies.