Type : Full Time
Location : Ahmedabad
Experience Required : 0 Year(s)
Industry : IT-Software/Software Services
Preferred Skills : Hardware Configuration Network Configuration OS Installation Software Support Troubleshooting
Job Description :
-Troubleshooting and resolving software issues
-Diagnosing and resolving hardware issues
-Respond to customer issues via internal ticketing system
-Coordinating industry conventions and events
-Installation and training of new customers
-Provide after-hours support as needed
-Configuration and shipping of hardware as needed
-Perform other duties as assigned and necessary
-Fluency in English
-Verbal and written communication skills
-Professional personal presentation
-Windows XP and Windows 7 proficiency
-Customer service orientation
-Basic working knowledge of Windows Servers (2003, 2008 R2)