Job Description


Type : Full Time

Location : Navi Mumbai

Experience Required : 8 Year(s)

Industry : IT-Software/Software Services

Preferred Skills : CCNA DNS Juniper Routers Juniper Vpn Lan Network Administration Network Configuration Network Monitoring Network Optimization Networking Troubleshooting Wan

Job Description :

Post: Head- NOC 

-Required Educational Qualification: BE/BTech/ME/MTech (IT/Computers) / Any Graduate (IT background)

-Certifications in Networking domain (CCNA/CCNE at minimum), Other relevant certifications are a plus.

-Work Type: Permanent

-Work Experience (in Years): 8-10 + years 

Desired Skills: 

-Experience in managing/leading customer and support escalations directly.

-Demonstrable IT Service Management leadership experience and results: Trend Analysis, Problem Management, RCA, Continuous Service Improvement, Management Information Reporting, Change Management etc.

-Must be able to create/nurture/lead a highly technical team delivering high availability services on a 24/7 basis

-Experienced in supervising a 24x7 Tier3 Network Operation Centers (NOC) shift operations and personnel.

-Knowledge of various operating system flavors including but not limited to Windows, Linux, Unix.

-Experience with monitoring solutions such as Zabbix, Nagios, Cacti, Solarwinds etc.

-Experience/Knowledge of SDN and next generation networking devices.

-Must be able to communicate professionally on calls with clients and in written responses to emails, service request and trouble reports.

-Solid networking fundamentals and experience required. Deep understanding of VLANs, Cisco/Juniper devices, DNS, SDN etc.

-Excellent communication and leadership skills.

-Experience in performing vendor management.

-Ability to handle high pressure situations with key stakeholders.

-Good Analytical skills, Problem solving and Interpersonal skills.

-Experience with elastically scalable, fault tolerance and other cloud architecture patterns.