Type : Full Time
Location : Pune
Experience Required : 1 Year(s)
- Salary : 125,000 - 175,000 (P.A.)
Industry : Accounting/Finance
Preferred Skills : Area Sales Executive Brand Promotions Branding Business Development Direct Sales Field Executive Field Marketing Field Sales Retail Sales Technical Sales Telesales
Job Description :
We are looking for a smart, enthusiastic and energetic person for permanent role for our company. Please find below the job description for Customer Relationship Executive (CRE) positions:
A) Core Responsibilities:
Achieve Business Targets
o Achieve sales targets through market tapping (direct business) and through DSAs as well
o Have complete product/schemes knowledge
Process Files
o Scan and log in file as per policy within TAT
o Collect all KYC documents, agreements and other required details as per policy and defined norms
o Respond promptly to queries raised by CPC/Sales/Credit Teams
o Follow up with customers for pending documents and Branch for non-disbursed loans
o Support RCU, collections team with respect to follow ups and case closures
Post Disbursal Document Collection
o Collect and file all Post Disbursal Documents as per policy
DSA Relationship Management
o Ensure continuous engagement and regular meetings with the In Charge at the DSA to drive sales
o Discuss and address issues and concerns of DSAs
Customer interaction and follow up
o Interact in a polite and convincing manner with the customer and provide all details about the product
o Be alert about customer documents received and customer profile to detect fraud
o Provide after sales customer service and follow up with EMI and ECS concerns/issues
o Reconciliation of sanction letter book at the branch
o Maintain all log in details on a daily basis
o Daily customer log in; sanction letter issued, etc
Minimum Experience: Fresher to 1 Year
Salary: 11.5 K to 14K Take Home
Job Location: Pune
Position: Permanent
Notice Period: Immediate to 1 Month