IT Support Analyst

Job Description

IT Support Analyst

Type : Full Time

Location : Kochi

Experience Required : 0 Year(s)

Industry : Human Resources

Preferred Skills : Technical Support

Job Description :

Global Access Management Jr. Consultant :

The Global Access Management consultant is responsible for system access control and associated compliance across all NGA HR products/services (client and internal)

The processing of account creation requests in line with the associated Standard Operating Procedure and contracted Service Level Agreement.

Termination of accounts in line with the corporate Service Level Agreement

Security of our corporate systems is maintained through a stringent password reset process

Management of user accounts, following the associated Standard Operating Procedures

Works independently on security, authorization and user administration related requests

Oversees customer communications for Access related issues

Responsible for identifying Access related security issues and escalating as required.

Assist and perform in access management related admin tasks (eg. reporting)

Required Candidate profile


Bachelor of Science (BS) from an accredited college or university, or equivalent.

Thorough knowledge of HR Processes, organizational structures and business functions

Must possess excellent communications skills, written and verbal.

Excellent problem-solving skills is a must

ITIL Service Management training and/or certification is recommended.

Security Training and/or certification or equivalent experience is required.

Ability to think outside of the box for service improvements

Attention to detail and accuracy and Deadline oriented

Proven ability to follow processes, as well as identifying process improvement opportunities

Knowledge of SAP and particular SAP security/authorization (ADM940) is an advantage.

Knowledge of Service-Now is an advantage

Knowledge of MS Office applications